Refund Policy

Last updated 26 August 2026

This policy explains exactly when a purchase is refunded and when it is not. It forms part of the Terms of Service.

The short version

If we could not give you the placement you paid for, you get your money back automatically. If we did give it to you, the payment is final — including when someone takes the state from you a minute later, which is how the service is designed to work.

Refunded automatically

These are handled by the system without you contacting us. The refund goes back to the card you paid with, normally within 5–10 working days depending on your bank.

Situation	What happens
Outbid mid-payment	Someone took the state while you were on the payment page, so your payment no longer meets the asking price. Fully refunded.
Quote expired	You completed payment more than 30 minutes after starting checkout. Fully refunded.
Sales limit reached	The site hit an operating limit between you starting checkout and paying. Fully refunded.
Amount mismatch	The amount collected did not match the order. Fully refunded and investigated.

In every one of these cases you receive no placement, so there is nothing to keep and nothing to argue about.

Not refunded

Someone took your state. This is the service working as described. Your placement was live for the period you held it, and you were told before paying that it was not permanent.
You changed your mind after your listing went live. See the withdrawal section below.
The traffic was lower than you hoped. No visitor numbers, clicks or outcomes are promised anywhere.
You held it briefly. There is no minimum duration and no pro-rata calculation. A placement lasting one minute costs the same as one lasting a month.
Your listing was removed for breaking the rules. See section 5 of the Terms.
You paid more than the minimum. Bidding above the asking price is voluntary and is not refunded as a difference.

Your right to withdraw (EU consumers)

Consumers in the EU normally have 14 days to withdraw from a purchase made online. Because a listing goes live immediately, we ask you to confirm two things at checkout before payment:

that you want the placement to start straight away; and
that you understand this means you lose the 14-day right of withdrawal once it is live.

You cannot buy without ticking that box, and we record when you did. This is the standard exception for digital services performed immediately with the customer's express consent.

If you paid but your listing never went live — for any reason — the exception does not apply, and you are entitled to a full refund. In practice the system will already have refunded you automatically.

This section applies to consumers. Business purchases have no withdrawal right.

Something went wrong

If you were charged and your placement did not appear, or you think a refund was owed and not made, email support@stakeamerica.lol with the email address you paid from and roughly when. We aim to reply within two working days and will refund in full where the placement was not delivered.

Please contact us before raising a chargeback with your bank. Almost everything is resolvable directly and far faster.

Operated by Carl Christoffer Hansson, trading as STAKE AMERICA, Havneholmen 12G, 2450 Copenhagen, Denmark.